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Jaime Scott

Jaime Scott
As Customer Insight Director at EvaluAgent - UK Call Centre Quality Monitoring and Workforce Engagement cloud-based software providers - Jaime has over twenty years' experience directing customer experience and workforce engagement programmes for some of the UK's biggest brands including EE, Barclays and M&S.

HR is fundamental to improving call center productivity

Despite many advances in call center practices over the years, one burning question remains at the heart of most organizations keen on continuing to...

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