Jacob Morgan

Implementing Enterprise 2.0 at Vistaprint Part One: Business Drivers

This is the first in a series of post on how Vistaprint is implementing Enterprise 2.0 at their organization. I modeled this after...

Top Ten People to Follow in the Social CRM Space and Why (pt. 1)

Since I’m speaking at the New Comm Forum (see sidebar) on the topic of Social CRM (SCRM), I thought it would make sense to...

According to Gartner Social CRM is Going to be Big

I read an interesting article on information age a few days ago which references some new Gartner predictions around Social CRM. According to...

Do We Take Social Media and Connectivity for Granted?

The U.S. Department of State sponsors something called the International Visitor Leadership Program which is a program in which young leaders from various parts...

Calling All Companies Implementing Enterprise 2.0!

I’m going to be starting a series of in-depth case studies around companies that are involved with Enterprise 2.0 initiatives. Note this it...

Is There a Market for Enterprise 2.0?

I was on the phone with someone the other day (whose name I won’t mention) who has been in the E2.0 space for quite...

Key Takeaways from the San Francisco Writer’s Conference

This weekend I had the opportunity to present two sessions at the San Francisco Writer’s Conference; both sessions were focused around how authors can...

Enterprise 2.0 and Social Media: Improving Your Processes vs. Changing Them

If I told you I could change and revolutionize the way your company collaborates internally and builds relationships with its customers via new tools...

How Comcast Approaches Social CRM

Since I’m speaking on the topic of Social CRM at the New Comm Forum in April, I decided to reach out to a...

Forrester to Analysts that Have Their Own Blogs: Umm, No

According to Sage Circle, Forrester is telling all of their analysts that have their own personally branded research blogs that they must either take...

The Social CRM and Enterprise 2.0 Experience Continuum

I’m a big fan of the work that Esteban Kolsky has been doing with Social CRM and he recently stated that he is going...

Why Dunbar’s Number is Irrelevant

For those of you not familiar with Dunbar’s number it basically says that the most amount of people that you can maintain stable social...

Don’t Forget About the Enterprise

Yesterday I had the pleasure of writing another post for Marketing Profs which I hope will get more people to think about social media...

Lessons Learned from Cubetree; an Enterprise Social Software Company

I had the opportunity to speak with the CEO of Cubetree last night and one of the things we talked about were some of...

Social Network Analysis for Improved Collaboration

I was reading Mike Gotta’s blog today and came across his post on a new prototype tool that SAP has been implementing internally for...

Is Collaborating, Listening, or Engaging Always a Good Thing?

Before reading on ask yourself this questions, is collaborating, engaging, or listening always a good thing? Collaboration can take many forms either within a company...

Forming, Storming, Norming, Performing, Adjourning and Transforming

That’s quite a mouthful I know. This concept was recently introduced to me by Gil Yehuda via email and was originally developed by...

A Collection of 50+ Enterprise 2.0 Case Studies and Examples

I’ve been chatting with a few folks about E2.0 case studies and found that there are some good sources of information out there but...

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