Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).
This is part two in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered...
For those of you that haven't read the Guide to Understanding Social CRM, it's a whitepaper that Chess Media Group put out in collaboration...
Next up in out series of companies that are implementing Enterprise 2.0 is Intuit. So far we covered Oce and Vistaprint. Intuit is...
In the past week or so we covered a few interesting topics with easy to understand visuals (we hope). We looked at the...
In the last post we looked at what the difference between CRM and SCRM is (with visuals). Today I want to talk about...
This is going to be the first post in a series of posts that designed to help you visually break down and understand SCRM....
One of the things that struck me the most at this years Enterprise 2.0 conference was that all of the vendors in the space...
Last week I had the pleasure of presenting at PRSA in New York (thanks Deirdre!) and while my original presentation was supposed to be...
Today is the last day of the Enterprise 2.0 conference in Boston and I must say that I had a great time meeting with...
Around a week or so ago I presented online at the social business summit on making Enterprise 2.0 work. It was a relatively...
There are some truly great and thought provoking Social CRM posts out there that I believe to an excellent job of helping move the...
We've talked about a lot of topics around the Social CRM and Enterprise 2.0 space and I think it's about time we get a...
Here is another chess puzzle, white to move and mate in 2! Last week at the social CRM summit in Georgia those in attendance were...
This post is perhaps a few days late but it's something that I have been thinking about ever since Andrew McAfee wrote that organizations...
I recently had the pleasure of attending the Social Media Club (San Francisco and Silicon Valley chapter) panel session around Social CRM which was...
First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning move for white? I've been...
I was originally going to write this post to cover the fact that Social CRM is also the customers' responsibility and not just the...
My idea of SSLAs (social service level agreements) would take the concept of the SLA and just apply it to the social web...
This is part four in a multi-part series on how Océ is implementing Enterprise 2.0 within their organization. Part one...
If you recall, I recently wrote an in-depth case study on how Vistaprint deployed Enterprise 2.0 initiatives within their organization. Next up in...
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