Jordan Edmunds
I am business development manager at Zing, a dedicated Twilio consulting partner. My role is to help organisations put their contact centre at the heart of customer engagement. I'm involved in the whole process, from speaking to new customers to assess their needs through to the full implementation of Twilio.
Just over three years ago, I was in Newcastle visiting friends. We went out, had a few drinks, and, after the cab home, we...
Anyone who’s ever made contact with a call centre will be familiar with the following phrase, or some variation of it: “Calls may be...
If you watch enough of Gordon Ramsay’s Kitchen Nightmares you start to identify a few trends. A scene that features in almost every episode goes...