Yuri Fiaschi

Embracing Digital Transformation – The Next Step in Revolutionizing Contact Centers

As businesses embrace digital transformation across their communications channels, we’re seeing a widespread improvement in the way they engage with customers. Their newfound ability to contextualize contact center conversations allows support agents to pull more insights from each interaction, while making their day-to-day operations...

How Chat Banking is Transforming Financial Services Customer Experience

The banking industry has seen a number of key technology advancements over the last several decades, as it has moved away from a brick-and-mortar strategy toward a more self-service-driven model. • In the 1970s the rise of personal computers provided an alternative to...

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