Elizabeth Brockey

How to Keep NPS Scores High while Client Success Teams Work on Hybrid Office...

Elizabeth Brockey -
The world has changed over the last 20+ months and as the society continues to reopen, businesses are making decisions on how long to remain remote, when to welcome teams back to the office or how to introduce a hybrid model. It remains clear...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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