Ilkka Huotelin is a co-founder and a managing partner at Be Customer Smart a leading Customer Experience consultancy. He advises companies how to find out customer preferences at individual level and use the knowledge in each and every interaction with the customer with the help of advanced analytics to boost the loyalty and the sales.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.