Heather Foley
Heather Foley is a consultant at etsplc.com, a bespoke HR technology provider.
It’s great to have superstars on your team. It might be a sales hot shot or a marketing whizz or perhaps a technological...
Shutterstock Of course you wish your teams were motivated all the time. Of course you wish you could easily achieve all of your targets and...
As a sales manager, it’s your responsibility to obtain the maximum output from your resources. While this may sound rather cold, in reality,...
How do you see the sales process? Some people see sales as one-off interactions and, to increase sales, they feel they need to...
Shutterstock It’s an age-old problem. Companies invest huge amounts of time and money selling products and services to potential customers, but not every potential...
It’s inevitable that, at some point, we’ll all have to deal with a difficult situation. Whether it’s a complaint from a major client or...
Donald Trump once said, “watch, listen, and learn. You can’t know it all yourself. Anyone who thinks they do is destined for mediocrity.” ...
Some people, teams (and companies) seem to achieve more than others despite having similar products to sell and similar structures to organise their work....
The new buzz word in politics? It seems to be ‘momentum’. When a party starts to see a few wins it achieves...
According to Andy Williams, it’s the most wonderful time of the year. Or, at least, it could be if you prepare well. The...
Shutterstock We’ve all complained at some point in our lives. How was your complaint handled? Well? Were you satisfied? Or was...
Shutterstock Customers can be rather fickle people. One minute, they’re singing your praises and the next they’ve snubbed you for another supplier. It’s...
Do you remember your first day at school? How about your first job interview? Or even your first date? Even then you...
With an improving economy and an increase in job availability, the people on your team have greater choices of where they work. If any...
There’s an old joke that goes: a client asks a sales rep “what time is it?” The sales guy thinks and then replies,...
Ambition is a wonderful thing in business. It drives people to try harder, to innovate, to apply creative solutions to problems and to...