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Paya Schlass

Paya Schlass
Paya Schlass is a licensed life insurance agent and leads the customer success team at Haven Life, a MassMutual-backed life insurance innovator. Paya is passionate about using a combination of modern technology and compassionate human interactions to provide a best-in-class customer experience. Before Haven Life, Paya worked at Seeking Alpha, a crowd-sourced content service for financial markets. In her personal life, Paya enjoys traveling, visiting loved ones in her home country of Israel, working out and painting.

When you should (and should not) use automation

In today’s world of customer expectations, when a question needs to be answered or, when something goes wrong, consumers want access to helpful and...

4 Tips to Foster Human Connection for Direct-to-Consumer Brands

In today’s world of 24/7 digital services, it’s easy to assume that human customer support isn’t necessary or even wanted by a consumer. I...

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