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Harvey Koeppel

Harvey Koeppel
Harvey Koeppel, the chief information officer of Citigroup's Global Consumer Group, is responsible for setting strategic direction for technology and operations. He began as a consultant to the IT industry in 1968. He has a bachelor of science degree in psychology and computer science from the University of Pittsburgh.

Do All Your Departments View Your Customers the Same Way?

How does your business define a "customer"? Until you get your definition right, your attempts at enhancing the customer experience will fall flat. Consider...

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