Hank Brigman
Hank Brigman
Touchpoint Metrics
Hank Brigman is president and CEO of Touchpoint Metrics, the research consultancy that pioneered Touchpoint Mapping™. It was as the general manager of fine private clubs that Brigman first gained an understanding of the importance of Touchpoint performance. A speaker on the power of Customer Touchpoint Management to impact key financial metrics.
Improve Relationships Through Improving “Touchpoints”
What could be more important to your business than improving relationships with prospects, partners and customers? Today, there is a fast-growing movement among leading...