As a LoyaltyOne consultant, Guy advises on best practices in all areas of loyalty marketing, including program development and implementation, relationship marketing strategy and tactical planning and execution. He draws on a wealth of experience in creating loyalty solutions for high-profile brands, with a particular expertise in supporting strategic marketing goals with innovative tactics designed to drive revenue and market share.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.