Greg Hanover
Greg Hanover
Greg Hanover was named CEO of Liveops Inc. in 2017 after 10 years with the company in senior leadership roles. Liveops is a leader and pioneer in the virtual call center space, with a distributed workforce of over 20,000 domestic home-based agents. Before Liveops, Hanover was with West Corporation in a client services capacity. Prior to his leadership roles in the contact center space, Hanover held senior-level positions the sports and entertainment industry. Hanover has extensive customer service expertise in the retail, financial services, healthcare industries, and holds an MBA and B.S. Deg
A longer holiday season – 3 ways this will impact customer service
Big retailers like Target, Nordstrom, and Walmart announced ahead of Black Friday that they would be spacing out their deals – some until after...