Greg Lloyd
Greg Lloyd
Greg Lloyd is the Marketing Manager at Mindshare Technologies - an enterprise feedback management company.
The 4 Keys to VoC Success: Key #4 — Continuous Evolution through Research & Analysis
Welcome to the final part of my four-part blog series. So far, I have discussed getting full executive sponsorship, going beyond surveys to build...
The 4 Keys to Voice of the Customer Success: Key #3 – Action at the Location Level
We are now on Part Three in this four-part series on VoC success. Check out the first two keys now if you missed them...
The 4 Keys to Voice of the Customer Success: Key #2 – Go Beyond Surveys
In part one of this four-part blog series, I discussed the first key to VoC success:Get full executive sponsorship. Today, I will focus on...
The 4 Keys to Voice of the Customer Success: Key #1 – Executive Sponsorship
Developing and launching a Voice of the Customer (VoC) program is no small feat. In fact, it’s a massive undertaking requiring a lot of...
The 4 Keys to Voice of the Customer Success: Part 1 – Executive Sponsorship
Developing and launching a Voice of the Customer (VoC) program is no small feat. In fact, it’s a massive undertaking requiring a lot of...
Disengaged Employees? It Starts at the Top
Human Interaction Matters Most The most important stage (or stages) of the customer journey almost always take the form of an interaction with a frontline...
Six Ways to Become Competitively Customer-Centric in 2014
Customers are faced with more brand choices than ever before. It’s a trend that’s not going away. Restaurants, hotels, stores, and services alike are...
Staff Motivation: 3 Challenges and How to Combat Them
Perhaps it’s because I’m in the customer experience industry, but whenever I enter a retail store or dine at a restaurant or call in...
New Year, Fresh Start: 5 Ways to Improve Your Customer Support and Satisfy Inbound Contacts All Year Long
The holiday season has come and gone—sort of. No one really experiences the holidays as a neatly wrapped package between Black Friday and the...
New Year, Fresh Start: 5 Ways to Improve Your Guest Experience to Keep Them Coming Back All Year Long
While retailers get a lot of attention during the holiday season, food service providers also experience a similarly demanding stretch, thanks to hosting and...