Graham Hill
Graham Hill (Dr G)
Business Troubleshooter | Questioning | Thoughtful | Industrious | Opinions my own |
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https://www.linkedin.com/in/grahamhill/
You Think, Therefore I Am
I spent a long weekend over Easter at a friend's farm near Descartes in mid-France's Loire valley. Being a country type through and through,...
The Rich Are Different
While the rest of us have our noses to the grindstone trying to earn a crust to live on, the rich live a jet-set...
Business Versus Busyness
Andrew McAfee has a great post about The Pursuit of Busyness at his HBS blog. Some of his Harvard MBA students make the very...
Customer Service Trouble at T-Mobile
My local newspaper, the Kölner Stadt Anzeiger has a couple of interesting articles and an editorial - Streit um Telekom eskaliert, Service-Offensive im Millimeterschritt...
Just in Time for the U.S. Election: Citizen Relationship Management
Politicians are talkative people. And particularly so during election times. Reading through this week's Economist magazine I was struck by the news that Republican...
Customer Net Promoter or Market Research Self Promoter?
If you are interested in Word of Mouth marketing, then Walter Carl's Word-of-Mouth Communcation Study blog is a must read. Walter is a Professor...
It’s Official: PowerPoint Is Bad for You
We have all sat through long, droning, boring Powerpoint presentations. You know, the ones where the presenter puts up a slide seemingly stuffed with...
FREE + Chocolate = Great Marketing
Every now and again you come across a bit of marketing that makes you smile. This week it was the turn of English chocolatier...
I Have Seen the Enemy. And They Are Marketers!
Ever a source of advertising insider news, The Association of National Advertisers' ANA Marketing Maestros blog recently posted on a survey they had carried...
The Next Management Fad: Customer “Engagement”
I have watched with interest the rise and fall in the latest management fad - customer engagement. Engagement is the latest big thing cooked-up...
The Real Brand in Your Head
I saw in a reference to a recent Brandweek survey that people consider brands when making 75% of purchasing decisions. Putting the survey aside...
Learning From History. Not!
George Bernard Shaw, famously said, "We learn from history that we learn nothing from history". How true that is. Karl Long over at the Experience...
Wake Up and Smell the Coffee! Growing Pains at Starbucks
As small companies built on the founders passion grow, they often have difficulties maintaining the 'secret sauce' that is the reason for their success....
Why YOU Know Better Than All the CRMGurus
Serendipity occurs when you least expect it. At least it does for me. My most recent 'A Ha' moment came after reading two very...
Are You Ready To Break Out of Customer Service Jail?
One of the best blogs is Guy Kawasaki's 'How to Change the World'. Although Guy is a VC, his blog is full of interesting...
71% of Employees Are Unhappy With Their Work!
Companies active in customer-driven business talk a lot about understanding the world of customers. But they also talk a lot about the critical role...
The Unbalanced Balanced Scorecard
Kaplan & Norton's Balanced Scorecard has become a standard bearer for modern performance management in business today. In fact it has become big...
The Narcissist Running Your Company
A post on Fame, Narcissism & MySpace on the quirky Apophenia blog made me stop and think. The post describes studies that show that...
Tilting at Domain Name Windmills
Seth Godin's blog is one of those must reads that occasionally contains a real gem. Something that makes you stop and think hard. One recent...
The Customer Is Not Always Rght
I have just returned from three enjoyable days working with a small European telco. The energy, creativity and focus of senior management was amazing....