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Chris Van Wagoner

Chris Van Wagoner
An experienced digital marketing and program management professional, Chris left marketplace management at eBay to lead customer lifecycle programs at AdRoll and now Gladly. As Director of Lifecycle and Community for Gladly, Chris gives a voice to customer support teams and CX experts by giving them a platform to connect, share, and learn to excel in their roles.

Cultivating Human Connection Through Personalized Experiences and CX Tools

The shopping experience as we once knew it has changed with ecommerce sales skyrocketing to $870 billion during the pandemic alone, a 50% growth...

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