Chris Van Wagoner

Cultivating Human Connection Through Personalized Experiences and CX Tools

Chris Van Wagoner -
The shopping experience as we once knew it has changed with ecommerce sales skyrocketing to $870 billion during the pandemic alone, a 50% growth compared to pre-pandemic data. What used to be a casual Saturday afternoon at the mall comparing prices of electronics or...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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