Gayathri Krishnamurthy

Cutting Contact Center Costs in COVID-19

The coronavirus pandemic and ensuing economic fallout have forced companies to look inward and reevaluate their financial outlook. This introspection usually leads to the same conclusion: the unpleasant task of finding cost-cutting measures to offset declining revenues. Cost reduction programs can often be scattershot,...

Want to Accelerate Your CX? Look at the Agent Experience

In the Experience Economy, brands survive and thrive on their relationship with customers. Long-term growth hinges on exceeding rapidly growing expectations, and meeting core audiences across a growing list of digital channels. That said, best-in-class experience strategies do not rest entirely on strategies for...

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