Home Authors Posts by Gayathri Krishnamurthy

Gayathri Krishnamurthy

Gayathri Krishnamurthy
Gayathri Krishnamurthy is Product Marketing Director at NICE inContact, a NICE company. Gayathri (aka G3) has led Global Product Marketing and Product Management for several leading B2B SaaS companies. She has built and launched customer experience products in 3 different flavors – CRM, pure play customer service and contact center software. Through these experiences, she brings both deep and wide perspectives for delivering enhanced customer experience.

Cutting Contact Center Costs in COVID-19

The coronavirus pandemic and ensuing economic fallout have forced companies to look inward and reevaluate their financial outlook. This introspection usually leads to the...

Want to Accelerate Your CX? Look at the Agent Experience

In the Experience Economy, brands survive and thrive on their relationship with customers. Long-term growth hinges on exceeding rapidly growing expectations, and meeting core...

New Posts