Gianni Giacomelli is senior vice president and leader for product innovation and marketing at Genpact. He is responsible for a global product development framework and product roadmap which integrates Genpact's capabilities in process management and transformation, IT, analytics, and industry expertise to solve clients' business challenges. His career spans more than 20 years across strategy, marketing, and transformation consulting.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.