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Gaetan Germain

Gaetan Germain
The Customer Experience Company
Gaetan Germain is a Management Consultant at the Customer Experience Company (www.customerexperience.com.au) in Sydney, Australia. He has worked extensively throughout Europe and Australia, and specialises in creating exceptional customer experiences.

Four Steps to using all five senses

Gaetan Germain -
A customer experience that's a feast for the eyes – and the nose. Hollister's unique sensory experience got Gaetan Germain thinking; how can companies utilise...

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