George Schoenstein

3 Steps to Building a Remote Team That Delivers Excellent Results

George Schoenstein -
We've had to redefine a lot about the workplace in recent years, but that doesn't mean we have to adjust the standards and expectations we set. The rise of the global remote and hybrid work environments presents a productivity paradox: How do we meet our...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

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