Gadi Shamia

What to Make of Zoom’s Contact Center Announcement

Gadi Shamia -
Recently, Zoom launched its contact center software. The announcement was inevitable after their deal to acquire Five9 fell through last year. Zoom’s entrance into the contact center market is sure to stir the space in all sorts of interesting ways. We all love Zoom...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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