Mike Travers
Mike Travers
Mike Travers is Director of Customer Experience at Fusion Connect, a leading provider of collaboration and secure networking solutions for the connected enterprise and hybrid workforce. As a Certified Lean Six Sigma Blackbelt, he has spent more than 10 years successfully leading customer experience (CX) and Voice of the Customer (VoC) programs, working to strike that balance between operational efficiency and customer effectiveness measures.
How to Drive Outstanding Customer Experience
Customer centricity is often strongly associated with Customer Experience (CX) these days and defining CX can be a challenge. The term can be overused,...