Colin Crowley
Colin Crowley
I am a CX thought leader with past experience scaling world-class (and global) customer support teams. I currently serve as VP of Customer Support at Maven Clinic, a virtual healthcare organization for women and families.
Three Tips for Small Businesses to Break Through on Prime Day
A highly anticipated event for both consumers and sellers on the platform, Amazon Prime Day is like Christmas in July (the 11th to be...
When CX Becomes Taxing: How the IRS Can Level Up Customer Service
With Tax Day fast approaching, many Americans are finding themselves on hold … waiting to speak with an IRS customer support agent. In a...
AI-Powered Chatbots: Turning Conversations into Conversions
How AI-powered chatbots can drive more revenue and boost efficiency in retail businesses In today’s digital world, would a business benefit more from keeping an...
When Self-Service is the Best Customer Service
Customer expectations are constantly changing, not only in how they purchase and spend but also the way they engage with brands and the expectations...
Turning Minutes into Seconds: What to Expect in CX in 2023 and Beyond
The customer service industry is used to a lot of talk about the voice of the customer in marketing literature and in the media....
Four Ways to Cut the Clutter and Revamp Your Data for CX
Cluttered and siloed data can stand in the way of providing a great customer experience. However, when customer data is decluttered and analyzed...
Five CX Lessons From The Hard-Hit Travel Industry
The true test of an organization’s customer service is not when things are going well, but rather how things are managed when they aren’t....
What The Private Sector Can Teach Government About Customer Experience
Government entities aren’t exactly known for their customer experience (CX) focus—we all know the dread of going to the Department of Motor Vehicles (DMV)....
Behind the Curtain: The Theater of Customer Service
I’ve been a fan of the theater for as long as I can remember. So much so that when I am not working to...