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Fredric Joos

Fredric Joos
I believe customers are the most important asset of a company, they're at the heart of every enterprise and hold the key to success for every new and existing business...I help organizations to see the value of customer excellence, but moreover I help them to integrate it in their strategic thinking, operational processes and the mindsets of their employees. The better a company understands and connects with its customers the better it can improve services and products to what really matters.

Failing to plan in CEX, is planning to fail

Source: Shutterstock WHAT YOU KNOW ALREADY No matter which industry you are in, you cannot ignore the fact that technology...

Are we waiting in vain for the customer experience revolution?

Customer experience design has been a hot topic for quite some time and by now you should be convinced of its tremendous potential...

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