Frank Pettinato
What’s All the Buzz About?
From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. According to a study of consumers’ caffeine habits published in Food and Chemical...
Piggy Wiggly to Chatbots in 100 years
Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road. Self-Serve Innovation Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee? It’s...
3 New Ways to Think Strategically About Big Data
With seemingly endless data fed into contact centers, coming from any and all source channels — phone calls, chats, emails, texts and social media — it is crucial to create the proper environment for all this incoming data to live. But you can’t stop at...