In today’s experience economy customer experience (CX) can make or break a brand. This is especially true as rising consumer expectations, inflationary pressures and an increasingly competitive business landscape are converging to make CX a business imperative. Put more simply, brands must get CX...
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Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.