Mohammad Farooq
Mohammad Farooq
Mohammad Farooq is a Social Media Analyst who loves to write. He has been a professional blogger for years and loves reading (and Writing) everything Digital. When not doing anything Digital, he is busy backpacking around India.
Heatmaps & Customer’s Journey: What You Think vs Reality
80% of companies are under the impression they deliver great customer journeys. They even use taglines like, “we put our customers first”... Statistics show that…
How to Engage Your Audience and Plan Your Strategy with Machine Learning
Machine learning is making waves in the world of marketing as a way to use complex behavioral and contextual data to improve branding efforts...
Pattern Mining: Increase Conversions by Predicting Your Consumer Behaviour
Thanks to smartphones, tablets and other portable devices, mobile commerce, also referred to as m-commerce, is transforming the e-commerce industry as we know it....
Customer Experience Secrets: 4 Tips Every Project Manager Should Avoid
Business growth is driven by stakeholders. The primary stakeholder fueling growth is customers. Without them, businesses wither. That said, project managers today must actively...
How to build trust in customers for online ticket purchase
As much as 51 % of people make their purchase online. Purchasing tickets is no different. In fact, by 2020 the online ticket industry...
How to Better Serve Your Customers Using Social Media Metrics
Social media metrics are a customer care cheat sheet! Captured your attention yet? Not yet? Okay, maybe some statistics on just how important a good...
How to Make ITIL More Customer-Centric
It’s no surprise that IT organizations often emphasize efficiency over customer-centric qualities like responsiveness, empathy and accessibility. In as much as customers always expect...
How to Better Serve Customers with ITIL
These days, almost all service providers and indeed most businesses strive to be a customer-oriented. This implies that customer-oriented businesses focus on two key...
Why Use of Analytics Is Essential in Point-Of-Sale Systems
According to IBM 62% of retailers report that the use of big data and analytics is creating a competitive advantage for their businesses. Therefore,...
Which Salesforce Certifications Are Best Suited for Beginners?
Are you new to salesforce and wondering which the best certification for you is as a beginner? If you are, then you are probably a...
Why Every Entrepreneur Should Learn Web Analytics
Starting and managing a business may be difficult due to numerous reasons. Knowledge and experience deficiency regularly comes in the way of progress and...