Fara Haron
It’s Time to Stop Searching for Skills. Build Them Instead.
Hiring in today’s market can feel like an uphill battle, but many leaders believe they must keep at it to ensure their businesses’ success. After all, proceeding with business as usual when your team is understaffed can threaten productivity and client relationships, not to...
Tackling Customer Service Pain Points: A Guide to Growth
When planning an expansion, many B2C businesses focus on growing revenue, building new offices, boosting recruitment, or introducing new products. They often overlook the unknowns that expansion can introduce into the customer service process, and assume that their current operations will scale seamlessly as...
The Surprising Ways Companies Can Manage Growth through Customer Service
For many companies, COVID-19 created a major spike in demand as consumers looked to online channels to shop, communicate, and stream from home at levels never seen before. Take online grocery shopping for example. In just three months (March - June 2020), sales grew...