Fara Haron

Tackling Customer Service Pain Points: A Guide to Growth

When planning an expansion, many B2C businesses focus on growing revenue, building new offices, boosting recruitment, or introducing new products. They often overlook the unknowns that expansion can introduce into the customer service process, and assume that their current operations will scale seamlessly as...

The Surprising Ways Companies Can Manage Growth through Customer Service

For many companies, COVID-19 created a major spike in demand as consumers looked to online channels to shop, communicate, and stream from home at levels never seen before. Take online grocery shopping for example. In just three months (March - June 2020), sales grew...

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