Laurent Blondeau
Laurent Blondeau, M.
Busdev pro, blogger and social media citizen. Write on social business, customer experience, management, innovation, sales and marketing efficiency.
The Collector Customer: from customer feed to customer needs…
The customer is still king. And even more. Complicated, inflexible, more informed than ever and genuine expert, he asks for more ongoing accuracy, kind...
Digital Experiences in Automotive
Humanity in movement Since many centuries, man found in movement a way to live, discover the world and conquest territories. Filling life with its imagination,...
Ride on with « journey managers »
Customers like trips. Very good ones, with great experiences. In fact, while shopping, they want a valuable, remindable, exclusive experience. How could we do...
The customer is the real boss
Fairy, funny but no tale about the fact that no company exists without customers. And if sometimes, boss turnover seems to be a sporting...