Eric Prugh

How to Empower Customers to Do More With Less

2020 thrust companies into digital transformation projects to better serve their remote employees and customers. Because of the pandemic, customers’ expectations for service have both increased and grown more complex. Simply put: they want to be able to get what they need without too...

Two Major Things Preventing A Self-Service Mode

When learning how to adapt to a self-service workflow, there are two key things that business leaders need to be aware of that prevent failure: Pricing and configuration of what you can purchase Assembly of contracts and negotiation of purchase Pricing and Configuration of Purchase…

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