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Emily Millar

Emily Millar
Emily Millar is vice-president, client relations at TELUS International – a provider of contact center solutions to global clients, backed by TELUS, its Canadian telecom parent with $9.8 billion in annual revenue. TELUS International commissioned the benchmarking study – Best Practices: Online Chat Sales – examining 60 in-depth chat sessions of six Fortune 500 customer service leaders.

4 Online Chat Strategies to Protect Your Brand

With all the chatter about social media these days, it's important not to forget the more traditional service channels to connect and engage with...

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