Every consumer goods business needs a solid eCommerce strategy going into 2020. It’s essential that this eCommerce plan is developed with a solid understanding of industry trends. The consumer decision-making process is becoming increasingly entangled in the digital world, which means the debate continues...
Since its inception, social media has been a useful business tool. It’s a fast, accessible way to reach a vast number of customers. It’s also a fantastic way to spread news about a new product, or share your company’s goals and mission. If you...
Being an insightful moderator in an online focus group is both a science and an art. The moderator sets the tone for the research, and is a key asset in unlocking insights. But what are the keys for success in moderating a focus group?...
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
After the corona virus crisis what? This conference seeks to look at a desirable future, a desirable society and business mix; Sustainability and prosperity and re-define prosperity. The conference also examines what may happen and what we may be driven to and why they could be entirely different.
See how cloud delivers mission-critical customer experience, right now when you need it most. Virtual Xperience is a four-hour free event that’s live in your time zone – all around the world. Register for this free event and you’ll also get access to the session recordings.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.