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Elizabeth Obermiller

Elizabeth Obermiller
BNSF Railway
Elizabeth Obermiller is the director of Enterprise Relationship Management at BNSF Railway, based in Fort Worth, Texas. She has been defining customer-facing processes for the Sales and Customer Support departments since 1999 and oversees the implementation and support of CRM-based technology solutions.

How BNSF Railway Managed Change: An Interview With Elizabeth Obermiller

In 1999, when BNSF Railway—one of the few remaining transcontinental railroads in North America—decided to merge four primary lines of business, the company faced...

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