Eleonora Israele

3 Ways Call Centers Improve Your Customer Service

John Jantsch, President at Duct Tape Marketing, once said, “Customer service is an opportunity to exceed your customer's expectations.” So here’s the question: are you exceeding customer expectations? There have been countless studies focusing on the importance of customer service, but every single one of...

Does Your Website Truly Reflect Your Company?

Your website is the critical place where technology meets branding. At this one point lies the power to grow your business or it can turn potential customers away much to your detriment. Your website should portray your voice, image, trustworthiness, expertise and quality. If...

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