Elaine Roche

Three Ways to Optimise the SaaS Customer and Vendor Relationship

Most businesses understand that the best way to get the most from enterprise software is to have a great relationship with their vendor, but what does that actually mean in principle, and what should they actually expect? The reality is that the nature of...

Five Ways to Get the Most out of Customer Service from your Technology Vendor

It shouldn’t be a surprise that many major technology vendors have experienced increased volume as the global workforce has moved to work remotely, some dealing with an unprecedented volume of customer service queries. Apps, platforms and technology service providers are rising to a few...

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