Ed Bodensiek
Ed Bodensiek
Ed Bodensiek worked for Johns Hopkins University, the U.S. Department of the Treasury, and the Fulbright Scholar Program before falling into CX by accident, while head of brand & communications for healthcare giant Select Medical. In 2016, Miles & Stockbridge appointed Ed as its CXO, the first such role in law. Ed is the founder of Cravety, a brand experience and cultural analytics consulting firm. He is also a frequent public speaker and produces the XDiveLive.com podcast, exploring the cross currents of CX, EX and BX.
What does your “talent brand” have to do with customer experience?
What does your “talent brand” have to do with customer experience? As it turns out, everything. Consider how Chicago law firm Levenfeld Pearlstein articulates...