Duong Nguyen
Duong Nguyen, Master, CCXP
Duong Nguyen, Author, Customer Experience Transformist.
First CCXP in Vietnam, Founder of Cempartner, Consulting and Coaching CX in Vietnam and Southeast Asia.
Formerly, He was Country Director for Singapore Telecommunications, Regional Manager for iBasis Inc USA, Strategy Team Head of Viettel telecom.
He is a passionate CX thought leader, and have shared hundreds articles of insights and practices in customer experience and, customer - centric culture to business community
Customer is Not the King, He is the Gift of the King
July 26th, 2019, on Vietnam Airlines' business class, a passenger who is a rich man in real estate sector, sexually harassed a woman sitting...
5 Top Customer Strategies CEO Should Know
1. MARKETPLACE IS NOT A BATTLEFIELD. BE CUSTOMER - OBSESSED, NOT COMPETITOR - OBSESSED! In the battlefied, your victory is defined by deafeating your...
Trusting Customers: One of the most important decisions of Customer-Centric Companies
Tony is in charge of a convenience store in Salt Lake City, where I attended a customer experience conference. I told him I wanted...