Duong Nguyen, Author, Customer Experience Transformist.
First CCXP in Vietnam, Founder of Cempartner, Consulting and Coaching CX in Vietnam and Southeast Asia.
Formerly, He was Country Director for Singapore Telecommunications, Regional Manager for iBasis Inc USA, Strategy Team Head of Viettel telecom.
He is a passionate CX thought leader, and have shared hundreds articles of insights and practices in customer experience and, customer - centric culture to business community
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.