Duong Nguyen

Customer is Not the King, He is the Gift of the King

July 26th, 2019, on Vietnam Airlines' business class, a passenger who is a rich man in real estate sector, sexually harassed a woman sitting next to him. The captain of flight VN253 decided to refuse to serve the man, asked him to get off...

5 Top Customer Strategies CEO Should Know

1. MARKETPLACE IS NOT A BATTLEFIELD. BE CUSTOMER - OBSESSED, NOT COMPETITOR - OBSESSED! In the battlefied, your victory is defined by deafeating your opponent. In the marketplace, your victory is determined by taking a place in the mind and heart of customer. Because in...

Trusting Customers: One of the most important decisions of Customer-Centric Companies

Tony is in charge of a convenience store in Salt Lake City, where I attended a customer experience conference. I told him I wanted to buy a certain brand of beer. He said his shop didn't have it. Instead of insisting that I buy...

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