Venkatesh Krishnaswamy

How AI puts the “omni” in omnichannel communication

Venkatesh Krishnaswamy -
Today, more businesses than ever are zeroing in on how to best interact with customers. New communication channels are popping up all the time, and for the most part, that’s a great thing. More choice often means more ease for customers. With each new communication...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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