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Don Simons

Don Simons
Don Simons is the CEO of ENGINE Insights in North America, and a member of ENGINE’s management board. Don’s 25 year career has been in Insights, learning the business from the ground up. Don has a particular focus on CX research and the application of technology to enhancing business impact of Insights investments. He’s customer obsessed and passionate about telling great stories that make insight useful.

The Eight Key Elements to Drive to CX Maturity and Impact Business Outcomes

It’s no surprise that leaders in CX gain a higher ROI than those who are not improving their CX. But only 25% of CX professionals...

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