Donna Peeples
Donna Peeples
Pioneering, strategic thinking executive with a dynamic record of driving sustainable growth and managing resources by connecting people, process and technology to deliver business results. Donna Peeples is an accomplished senior executive with extensive P&L responsibility and verifiable results in a variety of industries and global markets. Peeples is a versatile strategist who combines her keen market sense and strong orientation in top line growth and negotiations with her experience, entrepreneurial spirit, and business acumen to transform innovative ideas into profits.
For Insurance, Digital Transformation Frees up Voice Agents to provide a better experience in the On-Demand economy
These days, there’s more pressure than ever to deliver secure, seamless, real-time customer service. In fact, 54% of consumers stopped doing business with a...
3 Ways Brands Can Improve Customer Service By Embracing Change
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact,...
Building Customer Loyalty Through Engaged Employees
Never underestimate the impact your employees have on your business. Yes, the value of an engaged, loyal customer is obvious. However, before you can...
Satisfaction is worthless, loyalty is priceless: 5 keys for loyal customers
Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations. Loyalty goes beyond satisfying needs or wants....
4 Technology Trends Improving Customer Experience in 2016
Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as...