Donna Peeples

For Insurance, Digital Transformation Frees up Voice Agents to provide a better experience in...

These days, there’s more pressure than ever to deliver secure, seamless, real-time customer service. In fact, 54% of consumers stopped doing business with a company due to bad customer service in 2017, versus 49% in 2016. While 68% of consumers reported increased activity with...

3 Ways Brands Can Improve Customer Service By Embracing Change

Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker...

Building Customer Loyalty Through Engaged Employees

Never underestimate the impact your employees have on your business. Yes, the value of an engaged, loyal customer is obvious. However, before you can even think about customer loyalty, you must develop the core values within the organization to drive your employees to be...

Satisfaction is worthless, loyalty is priceless: 5 keys for loyal customers

Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations. Loyalty goes beyond satisfying needs or wants. It’s an emotional connection to a brand that customers love and will happily return for. However, genuine customer loyalty is...

4 Technology Trends Improving Customer Experience in 2016

Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers...

New Posts

CustomerThink