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Dharanidhar Malladi

Dharanidhar Malladi
The Experience Economist
Dharanidhar Malladi is an enthusiastic management consultant and a passionate researcher in the areas of creating delightful customer experiences and executing profitable customer strategies. Prior to establishing The Experience Economist, Dharanidhar has been associated with a couple of Management Consulting firms including one of the Big Four. Alongside his profession as a consultant, he started to research on Customer Experience, interviewed global business leaders and world-class consultants to understand their perspectives and best practices in delivering delightful customer experience.

Handle Customers with Care – Is it on your Credo Card?

All around the globe, companies are challenged by changing behavior in customers, who are choosing sensible and sensitive approach in making a decision for...

The three strategic questions that can positively influence your customers’ perceptions

Today, companies are finding it difficult to understand customers' growing needs and more difficult to deliver remarkable experiences to the customers. With the growing...

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