Dharanidhar Malladi is an enthusiastic management consultant and a passionate researcher in the areas of creating delightful customer experiences and executing profitable customer strategies. Prior to establishing The Experience Economist, Dharanidhar has been associated with a couple of Management Consulting firms including one of the Big Four. Alongside his profession as a consultant, he started to research on Customer Experience, interviewed global business leaders and world-class consultants to understand their perspectives and best practices in delivering delightful customer experience.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.