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David Williams

David Williams
David began his career with AT&T in 2000. He's authored multiple patents, invented decision engines powered by AI/ML, and created deep-link HTML marketing initiatives He currently leads a highly-diverse & successful Robotics Process Automation program that annually automates 70M transactions, hundreds of millions of dollars of impact, with more than 3,000% ROI. David is the recent recipient of the Legacy Award at Black Engineer of the Year global competitive conference for his amazing work to enable 40,000 employees to work from home securely, during the covid-19 US outbreak.

How Adapting to COVID Unlocked New Omnichannel CX Strategies

Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel,...

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