David Williams

How Adapting to COVID Unlocked New Omnichannel CX Strategies

David Williams -
Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel, 43% offer nine or more digital channels, and 65% of companies have at least one channel powered by artificial intelligence....

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Leader's Guide to Contact Center Excellence
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