I am the Social & Digital Marketing Associate for Second To None. Second To None is a Customer Experience research firm helping brands measure their existing CX via mystery shopping, voice of customer surveys, sales/marketing compliance audits and related custom research programs. We serve leading brands within the retail, restaurant, ecommerce, banking, healthcare and education sectors. I graduated from the University of Michigan in 2016 and continue to live and work in Ann Arbor. Go Blue!
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.