David Singer
David Singer
David Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’s Workforce Engagement solutions and the Verint industry leading Open CCaaS Platform. The strategy is based on developing innovative messaging and offerings, both partner and direct, that drive customer centric differentiation and align value with both customer needs and expectations.
Forging a New Contact Center Approach to Elevate Customer Experience
Harnessing the power of artificial intelligence (AI) is imperative to future-proof customer experience automation. However, the modern contact center’s greatest challenge is the prevalence...
The Engagement Capacity Gap: Brands Face New Forces Two Years into the Pandemic
Contact centers continue to grapple with delivering exceptional customer experiences in the wake of post-pandemic recovery. Successfully engaging with customers continues to challenge organizations...