Dave Ginsburg
Dave Ginsburg
Dave is a tech industry veteran with more than 20 years of experience managing post-sales strategies and teams at B2C and B2B companies and is dedicated to helping customers achieve measurable results. At UserTesting he leads all customer success initiatives including training, services and support and is responsible for building the teams and strategies that help customers define and achieve success. Dave has spent his career building high-performing global service teams and has held VP of Customer Success roles at MixPanel and Box, as well as other customer success and professional services
What Many SaaS Companies Get Wrong about Renewals
“Don’t lose what you already have.” This is Rule No. 1 for any recurring-revenue business. Retain existing customers or forget about growing. Renewals are...