Dave Ensing
Dave Ensing
Dave Ensing is currently VP of VoC Integration for MaritzCX. In this role, Dave provides thought leadership and consults with clients regarding automotive research and program design issues. Dave has been with MaritzCX and its predecessor Maritz Research since 1998.
The Demise of Facebook?
Many companies are trying to mine Facebook and other social media sites to get a feel for trends in consumer behavior and attitudes. Last...
Anti-Review Contracts and Clauses – The Next Step in Social Media Management?
I hope you had a wonderful holiday season. My family and I did. We live in Ohio so we went south to Florida for...
Converting Survey Respondents to Social Media Advocates
Let's wrap up our series of posts about our 2013 Online Review Study. If you haven't been following along, here are three white papers...
Who Uses Rating and Review Sites?
Wow. Recently there have been a number of news articles about the problem of fake reviews at rating sites. Most of these (here's one...
It’s Not Just About Fake Reviews: Two More Problems for Dedicated Review Sites
Last week I blogged about the results of our 2013 Online Customer Review study that indicated lots of people are skeptical of the information...