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Dan Miller

Dan Miller
Dan Miller founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where speech and natural language processing leverage Web, mobility and enterprise software infrastructures. He received his BA from Hampshire College and an MBA from Columbia University.

Intelligent Assistants Answer the Challenge of Omnichannel CX

These days, customer care professionals are besieged by tech-infused buzzwords and buzzphrases. The proliferation of smartphones drove...

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