Dan is responsible for all revenue-related activities across Koopid’s client base and building the company into the preeminent customer service brand focused on helping companies delight the modern consumer. Dan has played pivotal roles in sales and marketing that led to the successful introduction and growth of new customer experience solutions for many premier brands including Genesys, Nexmo, and Nuance Communications.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.