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Dan Nordale

Dan Nordale
Dan is responsible for all revenue-related activities across Koopid’s client base and building the company into the preeminent customer service brand focused on helping companies delight the modern consumer. Dan has played pivotal roles in sales and marketing that led to the successful introduction and growth of new customer experience solutions for many premier brands including Genesys, Nexmo, and Nuance Communications.

Why AI Sentiment Analysis has Become a Critical Part of the Customer Experience

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that's made simpler by...

The Power of Having One Persistent Customer Conversation

Today’s path to purchase is designed by the customer. As more touchpoints become available, making the customer journey less predictable, the challenge of understanding...

Automation is Intimidating…but it Shouldn’t be

The brands we work with are convinced that automation is a key ingredient to delivering the immediate, intuitive and intelligent customer experience they aspire...

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