Dan Nordale

Why AI Sentiment Analysis has Become a Critical Part of the Customer Experience

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that's made simpler by artificial intelligence (AI) powered sentiment analysis. The power of AI sentiment analysis is that brands can have a pulse on...

The Power of Having One Persistent Customer Conversation

Today’s path to purchase is designed by the customer. As more touchpoints become available, making the customer journey less predictable, the challenge of understanding the journey becomes far more difficult than when people simply walked in to the store or called on the phone...

Automation is Intimidating…but it Shouldn’t be

The brands we work with are convinced that automation is a key ingredient to delivering the immediate, intuitive and intelligent customer experience they aspire to deliver. But these brands also believe delivering automated experiences that fulfill that promise, is extremely hard. We can all...

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