Steve Pappas, a seasoned entrepreneur, investor and mentor, has successfully built and sold several companies. He has spent many years cultivating his approach to CX and each company has held the mantra of “the customer is at the center of the universe”. When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors business heads of small and medium businesses (SMBs).
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.