Home Authors Posts by Steve Pappas

Steve Pappas

Steve Pappas
Steve Pappas, a seasoned entrepreneur, investor and mentor, has successfully built and sold several companies. He has spent many years cultivating his approach to CX and each company has held the mantra of “the customer is at the center of the universe”. When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors business heads of small and medium businesses (SMBs).

When CX Crosses Paths with Personalization: 3 Imperatives for 2020

Source: Sophelle Today’s hot trend with customer-facing solutions are the technologies that allow for personalization, even to the point of eclipsing the concept of customer...

Gig Economy Disruptors Help Fill the White Space in Industries

The California bill aimed at protecting gig economy workers might be counterproductive because it would reclassify them as employees or actually limit them their...

New Posts