Sophia Wright

Caring for your customers as the world comes to post-COVID new normal

When the coronavirus pandemic first arrived, many people, including business owners, wondered how life would ever return to normal, especially as it became clear that the virus would not be disappearing any time soon. However, the world has slowly adjusted to a new normality....

Re-building consumer confidence as COVID-19 hits retailers worldwide

Lockdown has eased in various parts of the world in an effort to facilitate economic stability. Many shops, salons, cinemas, restaurants and various small businesses have now been allowed to re-open their doors. However, the challenge facing these businesses is instilling confidence in consumers...

The importance of supplying equipment to staff working remotely

COVID-19 has facilitated a huge global remote working experiment the likes of which has never been seen in socioeconomic history. With little time to prepare, many businesses around the world have been forced to close their offices and continue operations from home due to...

How staff productivity and morale can help SMEs during the Covid-19 crisis

The Covid-19 pandemic is not only one of the biggest threats to public safety since World War II; it has also created one of the biggest threats to the economy in peacetime. It has put an immense amount of pressure on SMEs up and...

The 4 Hottest Mobile Payment Systems Around Right Now

Since the dawn of the mobile wallet in 2011, there’s been somewhat of a rush from networks and manufacturers to make paying with our cards and cash a thing of the past. While things may not have entirely worked out for some of these...

Great Customer Service Starts in the Staff Room

Internal customer service, or servicing those who service your customers is vital to any business progressing, properly functioning, and continuing to establish a patter of exceptional customer experiences. Photo by Dmitri Litvinov As companies focus intently on improving the level of customer service they offer…

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